FAQ
Questions we actually get asked
If your question is not here, ask it on the consultation call — we would rather answer it before you book than after.
27 of 27 questions
No question matches — ask us on the consultation page.
Do you offer day-of coordination?
No — not at any price. Partial Planning is our floor, and it activates ten to twelve weeks out after an assessment. A coordinator who meets your event for the first time a week before it cannot be responsible for it.
Are your prices negotiable?
The published Full and Partial rates are not. Bespoke is quoted, so it is negotiated by design. Founding rates end at twenty-five bookings or December 31, 2026 — that is a real deadline, not a sales tactic we will quietly extend.
Why is a wedding more expensive than a baby shower?
Because it is more work, and we publish how much more. Each event type has its own scope table: meetings, vendors sourced, design revisions, hours on the day, whether an assistant is included.
What happens if my event runs late?
We stay through any critical moment still pending — the ceremony, the meal, the cake, the first dance — without waiting for written authorization, and bill it afterward, capped at two hours. We do not walk out of a live event.
Do you speak Spanish?
Yes. Bilingual coordination and cultural consultation are included at no additional professional fee, on every service level.
What is the portal, exactly?
The same system we run your event from — vendors, proposals, contracts, guest list and RSVPs, documents, and a live timeline. Not a status email, not a shared folder.
General
How do I get started?
Book a free 30-minute consultation. No commitment, no pressure. We use that conversation to understand your event and tell you honestly whether we're the right coordinator.
How early do I need to book?
Full Planning works on any runway — from 30 days out to years ahead; we scale the plan to the time you have. Corporate events: 60–90 days for most. Under 30 days? Tell us on the free call and we'll be honest about what can be done well.
Do you work with budgets under $5,000?
Yes. The lowest published package on the site starts at $800 at the founding rate ($1,300 standard) — Partial Planning for a Baby Shower. Every event type has its own published rate on the pricing table; which one fits yours depends on the type and its published scope.
Do you speak Spanish fluently, or just the basics?
Jessica is Cuban and grew up speaking Spanish. This is not a courtesy "we also speak Spanish" — meetings, contracts, vendor coordination, and communication with your family can happen entirely in Spanish if that's what your family prefers. Many of our families mix English and Spanish freely; we work in whichever language is most comfortable.
Do you serve outside Cape Coral?
Yes. We serve all of Southwest Florida — Fort Myers, Naples, Sanibel, Marco Island, Bonita Springs, Estero, Punta Gorda. Travel is a reimbursable expense under section 4.7 of the Services Agreement: mileage beyond 50 miles of Cape Coral is reimbursed at the IRS standard rate, at cost and without markup, itemized and billed monthly with receipts. (Section 4.7 — marketing summary; the agreement governs.)
Pricing & Payment
Why is your pricing public?
Because we believe wasting your time with a "contact us for a quote" sales call when you might be way under or way over our floor is disrespectful. Real pricing means real conversations.
Are payment plans available?
Not at this time — we do not offer separate payment plans. The payment schedule is set out in section 4.2 and Schedule C of the Services Agreement: a 50% non-refundable retainer at signing and the 50% balance no later than 30 days before the event, with corporate events paying that same retainer and the balance on a Net-30 invoice. (Section 4.2 and Schedule C — marketing summary; the agreement governs.) For quinceañeras: Padrino and madrina contributions are covered by section 4.6 of the Services Agreement: the client collects those contributions and delivers the funds. Monarch tracks every one of them on a padrino tracking sheet but does not collect from padrinos directly, and the coordinator's fee is owed by the client regardless. (Section 4.6 — marketing summary; the agreement governs.)
Do you accept vendor commissions?
Never. Our recommendations are based entirely on what's right for your event. You pay us; vendors don't.
What payment methods do you accept?
The accepted methods are set out in section 4.3 of the Services Agreement: ACH transfer, business check, certified funds, and major credit cards with the card processing surcharge passed through at cost. Cash payments over $1,000 are not accepted. (Section 4.3 — marketing summary; the agreement governs.) Corporate clients: Net-30 invoicing available with W-9 and Certificate of Insurance.
Services & Scope
Do I need my own coordinator if my venue already has one?
Venue coordinators work for the venue. We work for you.
Can you work with vendors I've already booked?
Absolutely. Many of our clients come to us mid-planning with vendors already locked. We integrate, take the coordination off your plate, and move forward.
Do you handle destination guests?
Hotel room-block coordination is a published add-on at $250. Other destination-guest needs — transportation, welcome events, a day-after brunch — are scoped inside Full Planning or Bespoke when they are part of the event plan, rather than sold as separate add-ons.
What about religious or culturally specific ceremonies?
We coordinate Catholic, Jewish, Hindu, Christian, secular, and interfaith ceremonies. We do extensive research on traditions we're unfamiliar with. Bilingual ceremonies (English/Spanish) are a specialty.
Logistics & Day-Of
How many people are on-site the day of?
It depends on the event type, and it is published in the scope table. Full Planning includes an assistant on the event day for Wedding, Vow Renewal, Quinceañera, Corporate Event, Anniversary Party and Birthday / Sweet 16 events; it does not include one for Baby Shower and Gender Reveal events. Extra assistants on the event day are a published add-on at $250 each. Jessica coordinates every event herself, and we never assign your event to someone you have not met.
What happens if you get sick on the day?
We have a backup coordinator on call for every event with a complete handoff document. In 2026 to date, this has been used zero times — but the contingency exists.
How many events do you book per weekend?
A maximum of two. Most weekends, one. The week of your event, you are not competing for our attention.
Can my mom be in the wedding party AND not be running it?
Yes — this is exactly why coordinators exist. Your mom should be a guest at her daughter's wedding, not the project manager.
Client Portal
Do I have to use the portal?
No. If you prefer email, phone, or text, we'll work however you want. The portal will be offered, not required.
Contract & Cancellation
Can I review the contract first?
Yes — the full Services Agreement is published on our site. Read it before booking.
What if I need to cancel?
Cancellation is covered by sections 4.2 and 8.1 of the Services Agreement: the 50% non-refundable retainer is kept whenever notice is given; with 90 days or less to the event the retainer plus 75% of the remaining balance is owed, and with 30 days or less the retainer plus 100%. (Sections 4.2 and 8.1 — marketing summary; the agreement governs.)
Are you insured?
Yes. Florida LLC with general liability insurance. Certificate of Insurance available on request for any venue or corporate client that needs it.