Privacy Policy
Privacy Policy
What we collect, who else touches it, how long we keep it, and what you can ask us to do about it.
Last updated August 2026.
WHO WE ARE, AND WHAT THIS COVERS
Monarch Celebrations, LLC ("Monarch," "we," "us") is a Florida limited liability company in Cape Coral, Florida that coordinates weddings, quinceañeras, corporate events, and milestone celebrations, and provides a client portal to the people who hire us.
This policy covers two properties:
- The marketing site —
monarchcelebrations.comand its Spanish pages at/es/. - The client portal —
portal.monarchcelebrations.com, where clients, and separately
vendors, sign in to work with us on a specific event.
It does not cover third-party sites we link to, or a vendor's own systems.
WHAT WE COLLECT
On the marketing site
| What | Where it comes from |
|---|---|
| Name, email, phone | Contact, consultation, and lead-magnet forms |
| Event type, event date, guest count, budget range | The same forms |
| Free-text messages you write us | The same forms |
| Preferred contact method | Contact form |
| Where you came from (e.g. an expo or campaign tag) | A parameter carried in the link you followed |
| Business contact details, service category, portfolio links | Vendor application form |
Form submissions are stored on our website host and emailed to us, and lead details are passed into our planner system so nothing is lost between the first message and the first meeting.
In the client portal
| Category | Examples |
|---|---|
| Account identity | Email address (which is also the login), one-time sign-in codes sent to that address. Operator accounts additionally use an authenticator app. |
| Event records | Dates, venues, budgets, vendor selections, proposals, timelines, floor plans, layouts |
| Documents | Contracts and files uploaded by you, by us, or by vendors; electronic-signature records including the date and time of signature |
| Guest data you provide | Guest names, email addresses, mailing addresses, household groupings, RSVP responses, meal selections, and any notes you add (e.g. accessibility or allergy information) |
| Images | Photographs and inspiration images uploaded to the event |
| Messages | Comment threads and messages among you, Monarch, and vendors |
| Billing records | Amounts, milestones, and payment status. We never store full payment-card numbers — card payments are processed by an external payment processor. |
| Padrino / madrina tracking (quinceañeras) | Sponsor names, the element sponsored, amounts committed and received |
Special note on guest data
Guest lists and RSVP data describe other people. You decide what to collect and you upload it; we process it to run your event — to build seating, give the caterer counts, and manage invitations and replies. In plain terms: for guest data, you decide, we execute.
If you are a guest and you want to know what we hold about you, or want it corrected or removed, contact us at the address in §12 or ask the client hosting the event. We will honor the request unless doing so would break the event record the client is entitled to .
HOW WE USE INFORMATION
We use it to:
- respond to your inquiry and schedule a consultation;
- deliver the coordination services in your agreement — planning, vendor coordination, timeline
and layout work, event-day execution;
- run the portal and keep your event records available to you;
- send you service messages about your event (these are not marketing and you cannot unsubscribe
from them while the engagement is live);
- bill you and keep the financial records the law requires;
- improve our own site and services in aggregate.
Marketing is opt-in and separate. Signing a services agreement does not grant us a license to use your photos, names, or event in our marketing. Marketing use requires a separate written release that you sign. Where a release covers an identifiable minor, a parent or legal guardian must sign it, and the photographer's or videographer's own rights must permit the use. You may decline entirely; declining does not change the price or the coordination services you receive — except for a separately documented promotional benefit expressly exchanged for that release (currently the Founding-year photography benefit; see §7) .
We do not sell your personal information. We do not share it with advertising networks and we do not use it for cross-site advertising.
WHO ELSE TOUCHES YOUR DATA
We use a small set of service providers ("subprocessors") to run the business. They are bound to use the data only to provide their service to us:
| Provider | What it does | Where |
|---|---|---|
| Website host (cPanel/LiteSpeed) | Serves the marketing site; stores form submissions | United States [ASSUMED — confirm host region] |
| Render | Runs the portal application and its database | United States |
| Cloudflare R2 | Stores photographs and images uploaded to the portal | United States |
| Eversign | Electronic signature of contracts and proposals | [ASSUMED — confirm processing region] |
| Email delivery provider | Sends sign-in codes, notifications, and our replies | [ASSUMED — confirm provider and region] |
| Calendly | Consultation scheduling | United States |
| Payment processors | Card and ACH processing; they, not we, hold card numbers | United States |
The service-area map on our vendors page draws its map tiles from OpenStreetMap, so your browser requests those tiles from OpenStreetMap's servers directly and sends them your IP address and the address of the page you are on, the same as for any image; we put no tracking on that map and we send them nothing about you, and what OpenStreetMap's own servers do with that request is governed by the OpenStreetMap Foundation's privacy policy, not by this one.
We will keep this list current. If we add a provider that materially changes where your data is processed, we will update this policy and note the change date
HOW LONG WE KEEP IT
| Data | Retention |
|---|---|
| Inquiry/lead data where you never became a client | Twenty-four (24) months, then deleted |
| Client event records, documents, and messages | Through the event and the Reconciliation Window, then archived for seven (7) years for tax, accounting, and legal-claim purposes. (Rationale, internal: § 95.11, Fla. Stat. gives a five-year limitation period on written-contract actions; seven years covers it with margin and matches the outer IRS record-retention window.) |
| Guest lists and RSVP data | Retained through the entire SLA §3.5 export window, then deleted or returned promptly after it closes — that is, we keep it for the ninety (90) days following the later of Agreement termination or the end of the Reconciliation Window, and delete it after that, unless you ask us to keep it. The sequence is deliberate: your right to export the data always outlives our retention of it, so we can never destroy something you still have the right to request. Guest data is the most sensitive material we hold and the least useful to keep. |
| Photographs | Retained while the engagement is live; retained afterward only under a signed marketing release, otherwise deleted on request |
| Billing records | As required by tax and accounting law |
| Portal access logs | [12] months |
You can ask us to delete your data at any time. We will do it unless we are required to keep it — an unresolved dispute, a litigation hold, or a tax record. Where a hold applies, we tell you which category is affected and delete it when the hold lifts.
HOW WE PROTECT IT
- Traffic to the site and portal is encrypted in transit.
- Portal sign-in uses a one-time code sent to your email address rather than a password you
might reuse. Monarch staff accounts additionally require an authenticator app.
- Access is limited to the people who need it for your event. Vendors see only the parts of your
event they are working on.
- We do not store payment-card numbers.
No system is perfectly secure. If a breach affecting your personal information occurs, we will notify you within thirty (30) days of determining that it happened, and we will notify the Florida Department of Legal Affairs where the law requires it — all in accordance with the Florida Information Protection Act, § 501.171, Florida Statutes.
YOUR CHOICES AND RIGHTS
You may:
- Access what we hold about you;
- Correct anything inaccurate;
- Export your event data from the portal — the Service Level Agreement states the format and
turnaround;
- Delete your data, subject to §5;
- Opt out of marketing at any time. Because marketing use is opt-in by written release,
withdrawing it stops future use; we will also remove specific existing uses from materials we control within [30] business days of your request;
- Decline the portal — tell us in writing and we will coordinate your event by email and
telephone instead. This right is stated in the Services Agreement §1.9; declining does not change your price, because the portal is how we deliver the service rather than a separately priced item.
Exercising any of these rights costs nothing and does not change the coordination services you have paid for.
One honest exception: a promotional benefit that is expressly exchanged for a marketing release — currently the Founding-year photography benefit in Schedule D of the Services Agreement — is conditioned on that release. Declining or withdrawing the release forfeits that benefit, because the benefit is the consideration for it. It does not affect your price or any coordination service.
MINORS
Quinceañera honorees are typically fourteen or fifteen years old, so we necessarily hold information about identifiable minors — names, event details, and photographs.
- Our services are directed to the adults who hire us, not to children, and children do not
create portal accounts.
- A parent or legal guardian provides and controls a minor's information.
- We never publish a minor's full name. A first name may be used only with a
parent's or guardian's written consent.
- Photographs of an identifiable minor are used in marketing only under a release signed by
the parent or guardian.
COOKIES
We do not use tracking cookies or advertising cookies, and we do not run third-party advertising or analytics trackers that follow you across other sites.
We use a small number of first-party cookies:
- a visitor identifier, so your experience stays consistent between pages;
- a per-experiment cookie, when we are testing two versions of a page;
- a session cookie in the portal, to keep you signed in.
We deliberately do not use a language cookie. Your language is determined only by the page address you are on (/es/ for Spanish), so a stale cookie can never trap you in a language you did not choose.
LANGUAGE
This policy is published in English and Spanish. The [English] version controls in the event of a discrepancy .
CHANGES
We will post the current version with its effective date and keep prior versions available. If we make a change that materially reduces how we protect your information, we will tell active clients directly rather than relying on the posted notice.
CONTACT
Monarch Celebrations, LLC — Cape Coral, Florida Email: [privacy@monarchcelebrations.com] For guests: you may also contact the client hosting the event.